About

• Experienced IT Infrastructure & Operations Manager with over 19 years of experience including 10 years of management, in leading technology teams and optimizing enterprise IT environments across international organizations.
• Skilled in infrastructure management, cloud transformation, and IT service delivery, ensuring stability, scalability, and business continuity. Proven ability to manage complex IT operations within ITIL and ISO 27001 frameworks, driving efficiency, security, and cost optimization.
• Known for a strategic-yet-hands-on leadership style, effectively bridging business needs with technical solutions. Adept at leading cross-functional teams, managing vendors, and delivering measurable value through modernization and automation initiatives.
• Certified in AWS Solutions Architecture, COBIT, ITIL 4, ISO 27001, and Lean Six Sigma, combining strong governance expertise with a continuous improvement mindset. Passionate about building resilient IT infrastructures that enable innovation and sustainable growth.
• Core Competencies: IT Infrastructure & Operations | IT Service Management | ITIL & ISO 27001 | Cloud Transformation | IT Governance | Project Leadership | Vendor & Budget Management | Business Continuity | Digital Transformation | Team Leadership
• PMP, ITIL, COBIT, ISO 27001, MCT, MCSE, MCSA, MTA, VCA, VCP, VMCE, CCNA, CompTIA A+, CompTIA Server+, AWS, CCSA, CCSE, MECPA, MECPP
• Author (Windows Server 2012 R2 / Windows Server 2008 / Windows Vista

Microsoft Certification Official Transcript

https://learn.microsoft.com/en-us/users/serhadmakbuloglu-1341/transcript/71re8s5rlp85onn